At Accent Light, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns & Exchanges
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, uninstalled, and in original condition
- LED strips and channels must be uncut and undamaged
- All original packaging must be included
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Returns After 30 Days
Returns requested after 30 days may be accepted at our discretion and will be subject to:
- a 15% restocking fee
- and all applicable shipping costs
Non-Returnable Items
The following items cannot be returned or exchanged:
- Samples
- Accessories
- Custom or special-order products
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 3–5 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
For all return requests, please contact us at:
info@theaccentlight.com